Exchange and return of goods
5.1. The Buyer has the right to exchange or return Goods of good quality within 14 calendar days from the date of receipt if the goods have not been used, their presentation, consumer properties, labels have been preserved, and the payment document issued to the Buyer along with the sold goods has been preserved.
5.2. If, when exchanging goods, at the time of the Buyer’s request, a similar product is not available for sale from the Seller, the Buyer has the right to demand a refund of the amount paid for the specified Product.
5.3. The product that is returned must be sent by the Buyer to the postal delivery service office agreed with the Administrator with an application for the return of the goods (filled out in person) or fill out the form on the website electronically.
5.4. When the Buyer returns the goods, the Seller returns to him the cost of the returned Goods within 14 days after the returned Goods are received at the Seller’s warehouse. Refunds for the cost of the Goods are made exclusively to the person specified in the Order for the Goods, subject to such person providing a copy of his (her) national passport, identification code and receipt of payment for the Goods for which the funds are being returned.
5.5. If the Product is of inadequate quality, the Buyer has the right to take advantage of the provisions of Art. 8 “Consumer rights in the event of purchasing goods of inadequate quality” of the Law of Ukraine “On the Protection of Consumer Rights”.
5.6. A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities.
5.7. The appearance and completeness of the Goods must be checked by the Buyer at the time of receipt of the Goods.
5.8. After receiving the Order, claims regarding external defects of the goods, their quantity, completeness and presentation will not be accepted.
5.9. Requests for the return of the amount of money paid for the goods must be satisfied within 14 days from the date of presentation of the demand (Clause 4 of Article 12 of the Law of Ukraine “On Protection of Consumer Rights”).
5.10. The refund of the cost of the paid Goods is carried out by transfer by the postal operator or by transfer to the Buyer’s bank card.
5.11. The warranty period for the Products is 30 days. The buyer ensures proper application and use of the goods during the warranty period. The Seller is not responsible for defects in the Goods that arise after its transfer to the Buyer as a result of the Buyer’s violation of the rules for using or storing the Goods, actions of third parties, or force majeure.